Answer the questions slowing your store down
OrbitFox handles the repetitive stuff — shipping timelines, return policy, product questions — so your team can focus on the orders that actually need a human.
Running e-commerce support is a grind
Repetitive inquiries pile up
Order status, shipping timelines, return policy — the same questions, over and over, eating into your team's day.
Support costs eat into margins
Hiring and scheduling support staff around demand is expensive, especially for a lean e-commerce team.
Peak seasons overwhelm your team
Sales spikes bring inquiry spikes. Scaling support headcount for a few weeks a year rarely makes sense.
Slow responses frustrate customers
Shoppers expect fast answers. A delayed reply on a simple question can cost you the sale entirely.
Missed revenue from thin support
Every unanswered pre-purchase question is a chance for a customer to buy somewhere else instead.
Trained on your store, not a generic script
No native Shopify app to install — just a widget that learns from content you already have.
Add it to your storefront
Embed a lightweight chat widget on your site — including a Shopify storefront — with a single snippet. No app install, no rebuild.
Train it on your store
Crawl your website or upload your product pages, shipping policy, and return policy. The AI learns from what you already have.
It answers routine questions
Product details, policies, and common FAQs get answered instantly, 24/7 — no waiting for business hours.
Your team handles the rest
Anything order-specific or complex — refund decisions, account issues, edge cases — hands off to a human with full conversation context.
See OrbitFox answer real questions
This demo runs the same AI as the real product, trained on a sample e-commerce store's shipping, returns, and product policies — ask it anything and see how it responds.
What store owners usually ask
“It won't understand our products.”
The AI is trained directly on your store's content — your product pages, policies, and FAQs — not a generic script. You control what it knows.
“Our customers want to talk to a human.”
Complex or sensitive questions hand off to your team automatically, with the full conversation history attached — no repeating themselves.
“Implementation will be complex.”
Adding the widget is a copy-paste embed snippet. Training it means crawling your site or uploading documents you already have — hours, not weeks.
“It's too expensive.”
Plans start free, with a 14-day trial on paid tiers and no credit card required to start. See exact pricing on our plans page.
Frequently asked questions
How long does setup take?
Most stores are live within a few hours: add the embed snippet, then point OrbitFox at your site to crawl or upload your existing docs.
What happens with questions it can't answer?
It escalates to your team with the full conversation so far — your customer doesn't have to repeat themselves.
Can we customize how it responds?
Yes. It's trained on your own products, policies, and tone — not a shared, generic script.
What platforms does it work with?
Any website, including Shopify storefronts, via an embed snippet — plus WhatsApp as a channel. There's no separate app to install in your Shopify admin today.
Looking for our first e-commerce partners
OrbitFox is early. We're working directly with a small number of e-commerce businesses to get this right — talk to the founder, not a sales queue.